The Anti-Red Tape Authority (ARTA) has extended to the Government Service Insurance System (GSIS) the Silver Award representing the highest rating of 92.8 percent or “Very Satisfactory”, among 50 government agencies in the agency’s Report Card Survey (RCS) 2.0.
“We are honored to receive this recognition that affirmed our efforts to provide the most responsive customer experience to our members and pensioners. They can rest assured that GSIS will continue to find ways to make its services more convenient, seamless, and maginhawa,” said GSIS President and General Manager Wick Veloso.
Inspected during the 2022 ARTA survey were the GSIS’s head office in Pasay City and the GSIS branch offices in Cebu, General Santos and Palawan.
Done in coordination with the Civil Service Commission and the Philippine Statistics Authority, the ARTA-RCS 2.0 is a holistic tool that “measures the effectiveness of the Citizen’s Charter in reducing regulatory burdens and the impact of government programs in delivering efficient government service”.
The Citizen’s Charter details on all of the agency’s frontline services, including the step-by-step procedures showing the requirements, time and fees involved for clients to get what they need.
In assessing an agency’s service delivery, RCS 2.0 determines if the provisions of the law are being followed and gathers feedback through customer satisfaction measurement survey.
The GSIS is also encouraging members and pensioners to update their contact information such as mobile numbers and email addresses in their GSIS records.
“We appeal to all our members and pensioners to apprise GSIS on their new contact details to enable us to send information about our latest programs, update them on their claims and prevent the sending of information to the wrong recipient,” said GSIS President and General Manager Wick Veloso.
Active members may update their contact details through their agency authorized officer (AAO).
“We request the help of our partner AAOs and electronic remittance file handlers to facilitate the timely submission of member’s request forms so we can make the necessary changes,” Veloso added.
Members may also update their contact information through the GSIS Wireless Automated Processing System (GWAPS) kiosks.
