PLDT Group on Tuesday assured subscribers of a prompt response and of improved customer experience on those times when its telecommunications service fail for some reason.
“PLDT and Smart have their refund mechanisms in place in case of service disruption or outages consistent with existing regulations and policies,” PLDT Group said in a statement.
“Allowing internet service providers (ISPs) to define their refund mechanism is consistent with the policy to promote a healthy competitive environment,” it added.
The enterprise also vowed to continue to work with lawmakers in crafting legislative measures that better serve telco service providers.
As part of the Group’s commitment to serve their customers better, PLDT and Smart invested in upgraded fixed and wireless network equipment to ensure resilience even during fortuitous events.
