Full-range developer Filinvest Land, Inc. is looking to strengthen its customer services by addressing concerns quickly and directly via on-site mobile service desks.
With Filinvest Land mobile service desks, customers within select Filinvest Land project sites will have a more convenient option to access services such as statement of account updates, status inquiries, documents submission, and even home loan application assistance.
This aligns with one of Filinvest Land’s six core values: customer centricity (“We keep our customers top of mind”).
“We believe in putting our customers first, and our commitment to customer centricity is unwavering. Our introduction of Filinvest Land mobile service desks is a testament to this commitment, as we strive to provide convenience and accessibility to our valued customers,” said Reynaldo Juanito S. Nieva, Filinvest Land senior vice president for operations.
The first Filinvest Land mobile service desks were launched recently in two Pasig City mid-rise building (MRB) developments: Sorrento Oasis along C. Raymundo Avenue, and Bali Oasis along Marcos Highway (both under the Aspire by Filinvest brand).
Both mobile service desks in the two Oasis projects served an estimated 100 customers who availed themselves of various services in each development.
Filinvest Land plans to roll out these mobile service desks in key cities nationwide where Filinvest Land projects are present.
In Filinvest Land, product excellence and customer centricity are achieved by conducting the business with integrity and keeping standards high — all to better serve and retain the company’s customer base.
To ensure service quality, Filinvest Land is guided by a set of policies and procedures, which cover service quality, improvement processes, customer satisfaction surveys and addressing customer issues.
