The Energy Regulatory Commission (ERC) has adopted the Alternative Dispute Resolution (ADR) Policy and Manual to create a more efficient and accessible framework for resolving disputes in the energy sector. This development, formalized through Resolution No. 5, Series of 2025, will enable consumers and regulated entities to resolve conflicts through non-judicial methods such as negotiation, mediation, and arbitration, ensuring a faster, cost-effective, and impartial resolution process.
In a statement released Sunday, the ERC said the new ADR mechanism aligns with its mandate under the Alternative Dispute Resolution Act of 2004, which encourages administrative bodies to promote alternative methods for dispute resolution. By reducing reliance on formal court proceedings, the policy is expected to alleviate the burden on the judicial system, expedite conflict resolution, and improve the overall welfare of consumers and stakeholders in the energy sector.
ERC chair Monalisa Dimalanta said the ADR complements existing rules governing consumer complaints, ensuring a seamless integration with current dispute resolution processes. Dimalanta emphasized the importance of this development in fostering a regulatory environment where conflicts are addressed swiftly and fairly, ultimately strengthening both consumer protection and stakeholder confidence in the energy sector.
“This institutionalization of ADR reflects our commitment to a more efficient and equitable dispute resolution process, promoting fairness and transparency in the energy market,” Dimalanta said.
