AirAsia Philippines stands at the ready for the disruption presented by the maintenance and repair of the Civil Aviation Authority of the Philippines’ (CAAP) uninterruptible power supply (UPS) of the Communication Navigation System- Air Traffic Management (CNS-ATM) on 17 May this year.
The budget airline on Thursday bared taking precautionary measures and has sought the support of industry stakeholders on flight adjustments during the absence of the air traffic navigation system as it undergoes maintenance.
In a consultative meeting withDepartment of Transportation (DOTr) undersecretary for aviation, Roberto Lim, CAAP director general Manuel Antonio Tamayo, MIAA senior assistant general manager Bryan Co, and other industry leaders, AirAsia Philippines discussed the proposed rescheduling of 21 flights on 16 May, the retiming of 13 flights and the cancellation of six flights on 17 May.
Included in the proposed rescheduling are flights to and from Taipei, Incheon, Bangkok (Don Mueang), Kota Kinabalu, and Incheon for international operations and Cebu, Bacolod, Davao, Puerto Princesa, Cagayan, Iloilo, and Tacloban for domestic flights.
Canceled flights also include those flying from Manila to Davao, Cebu, and Bacolod and their corresponding return flights which cover the 6-hour repair from 12:00 M.N. to 6:00 A.M. on 17 May.
“The repair of the CNS-ATM system is a positive development towards ensuring safer skies for all, especially within the Philippine Flight Information Region (FIR). AirAsia Philippines is expressing its support to our industry partners in this crucial exercise,” Steve Dailisan, AirAsia
Philippines spokesperson said.
“We’ve been working closely with them since the beginning to mitigate any inconvenience among our guests. This involves our request with the slot committee for the retiming of our flights that will be affected due to the repair,” he added.
AirAsia has made adequate preparations to notify guests in advance via SMS and registered email of the flight schedule changes. It also prepared an information dissemination campaign through its quad media partners and social media pages.
Guests affected by flight disruptions may opt to avail of the Standard Recovery Options (SROs) such as move flight, rebooking, credit account, or refund via AskBo on the Airasia Superapp.