GoTyme Bank recently gathered members of its Facebook community to personally field suggestions on what features they’d like to see on its app as wise and helpful additions to maximize their personal accounts. The question was raised by Nathaniel Clarke, GoTyme Bank CEO, as the lender marked a new milestone of reaching 500,000 digital bank accounts.
Clarke recently posted on the GoTyme Bank community—a growing Facebook group of more than 13,000 clients— and shared his meeting with the GoTyme Team and expressed his enthusiasm over everyone’s suggestions on features they’d like to be prioritized. The post was well-received, with over 700 likes and 300 comments within a 24-hour span and continues to be an active forum where participants get direct responses from the CEO himself.
It’s not at all common for a financial service organization to be so in touch with its clientele and willing to hear their customers’ needs even before thinking of launching them.
“That’s exactly what the market is looking for,” Nate says. “As the guardians of our clients’ well-earned savings, banking institutions and financial apps simply cannot afford to disappoint the people that entrust their money to them. And what better way for GoTyme Bank to make sure that we’re in step with what our customers need than to ask them directly what their needs are, and how we can make the GoTyme app even better.”
That said, Clarke promises that the roll out of GoTyme app’s bills payment and QR payment feature is something that clients won’t have to wait long for.
“Now more than ever, people scan QR codes for everything, and they pay their bills and purchases from just about anywhere,” he explains.
“At this crucial time where people are in the search for an efficient and trustworthy bills payment and QR payment app that will not fail them, GoTyme Bank is poised to be launching these very crucial features sooner rather than later,” Clarke said.
