Globe Telecom Inc. has partnered with Singapore’s technology-driven bolttech to roll out Gadget Xchange, a new mobile device program that will make postpaid device switching easier.
Darius Delgado, head of Globe’s consumer mobile business, said the partnership signals a new era of device protection for postpaid mobile users in the Philippines.
“Globe is very proud to launch this new service with bolttech as we continue to look for innovative ways to serve our customers. This offer is another first and exclusive from Globe Postpaid, with the convenience of switching mobile devices, no questions asked,” Deglado said.
“With Gadget Xchange, Globe Postpaid customers no longer have to wait for their contract renewal to change their devices, and they can easily ensure device protection,” he said.
A recent bolttech study showed that a cracked screen, accidental breakage, and liquid damage are the leading concerns for mobile plan customers in the Philippines, with over 50 percent highlighting such possible damage as their priority for device protection. Another important feature they cited include the flexibility to switch their mobile device to a different model (43 percent).
“Our partnership with the Philippines’ leading telecommunications brand Globe allows us to elevate the device protection services locally. Together, we share a vision of providing customers with an enhanced experience, making it easy and convenient, with added flexibility and choice in obtaining the protection they need,” said Baldev Singh, chief executive of Southeast Asia, bolttech.
“Our collaboration with Globe is something we take great pride in, and we’re excited to help customers safeguard the valued devices that are central to their lives in our fast-moving, digital world,” he added.
Device switch or replacement services can be requested at any time through a seamless online platform, with free pick-up and doorstep delivery to boot. It also includes a 12-month warranty for device replacements and 3-month warranty for screen replacements.
New and recontracting Globe postpaid and Platinum customers can avail of these new benefits through a simple, low monthly subscription fee. Service plan fees for Globe Gadget Xchange starts at P89 per month for entry-level phones and a maximum fee of P499 per month for high-end devices, both with protection period for up to 48 months.
