Grab Philippines on Monday rolled out new measures ensuring safe rides for its passengers and driver-partners ahead of the holiday season.
The ride-hailing app said it has incorporated new tech features and enhanced driver safety training.
With a 99.99 percent safety record – the highest in the industry – Grab remains focused on setting new benchmarks for safety in the ride-hailing business by further strengthening its safety measures, ensuring every ride booked on its platform meets stringent safety standards.
“Safety is at the heart of everything we do,” EJ Dela Vega, Grab PH head of Mobility, said.
“Our approach goes beyond the platform – we take an active approach in ensuring everyone has a safe ride. We have ongoing dialogues with our passengers, driver-partners and government stakeholders, taking an active role in ensuring safe rides across the industry. Everyone plays a part in maintaining safety, and by working together, we can create a safer journey for all,” Dela Vega added.
This September, Grab Philippines is rolling out several new safety features, including audio protect, an opt-in feature that records audio during rides, securely storing the data for future reference in case of disputes or safety issues.
Aided by Artificial Intelligence, Audio Protect is also set to evolve to leverage in-vehicular audio signals to detect potential safety risks in real-time and improve real-time response mechanisms.
These join an array of existing safety mechanisms like Grab’s Safety Center that includes an Emergency SOS button for direct law enforcement contact, and an accessible “Report an Issue” function for swift lodging of concerns.
Apart from these, Grab uses a real-time trip monitoring feature that detects unexpected stops or route anomalies, promptly offering assistance to drivers and passengers if needed.
The “Share Your Ride” feature also allows passengers to share their trip details with trusted contacts, adding another layer of security.
Grab’s commitment to safety doesn’t end with drivers and passengers – it extends to partnerships and long-standing collaborations with government agencies like the Land Transportation Franchising and Regulatory Board (LTFRB) and the Philippine National Police.
Together, these organizations create a safer ride-hailing ecosystem through continuous innovation and collaboration.
