Asticom Technology, a leading digital-first shared services and outsourcing provider, has formed a strategic alliance with AI Rudder, a global innovator in voice AI technology. The partnership aims to reshape customer experience across multiple industries in the Philippines by leveraging cutting-edge AI solutions to deliver more efficient, personalized, and seamless interaction.
This collaboration will integrate AI Rudder’s advanced voice AI technology into Asticom’s service offerings, enabling businesses in sectors like banking, fintech, e-commerce, and logistics to accelerate their digital transformation. The technology streamlines routine customer interactions, freeing up agents to focus on more complex cases, while its natural language processing capabilities create near-human, two-way conversations. This is expected to reduce customer wait times, optimize workflows, and enhance overall service quality.
“Our partnership with AI Rudder allows us to harness the transformative power of AI to redefine the customer experience, making it both more efficient and more human,” said Mharicar Castillo-Reyes, president and CEO of Asticom. She emphasized that the collaboration aligns with the company’s vision to support the country’s economic growth and help businesses navigate their digital transformation journeys.
AI Rudder’s founder and CEO, Teng Ren, expressed excitement over the partnership, saying, “This collaboration will optimize operations and elevate customer experiences across industries, including banking, fintech, e-commerce, and logistics, by integrating AI-driven solutions into customer engagement.”
