The Government Service Insurance System (GSIS) has launched a fully automated, paperless system for filing retirement and life insurance claims, marking a major step in its digital transformation drive to deliver faster and more convenient public service.
Under GSIS Memorandum Circular No. 068 (s. 2025), government agencies must now submit employees’ service records, retirement dates, and Leave Without Pay certifications electronically at least 20 working days before retirement.
GSIS President and General Manager Wick Veloso said the shift eliminates manual paperwork and significantly speeds up benefit processing. “We want our retiring members to experience a smooth and worry-free transition,” he said, noting that early digital validation removes the need for retirees to submit physical documents.
Through the upgraded GSIS Touch mobile app, inactive members may digitally file retirement, separation, and life insurance claims using secure facial authentication. The app also lets them view tentative benefit computations and track their applications in real time via the Transaction Monitoring System.
Members will receive SMS or email alerts once their records are cleared for filing, and approved benefits will be deposited directly into their bank accounts.
GSIS said the initiative supports its “Ginhawa for All” commitment by expanding accessibility, improving transparency, and providing faster service nationwide.
Only retiring members covered by Republic Act No. 8291 may use the digital filing facility.
