Lalamove has introduced a new built-in protection feature called Goods Insurance, created in partnership with Pioneer Insurance, that automatically insures every delivery booked through the app starting November 7, 2025.
The coverage provides up to ₱20,000 for loss, damage, or robbery without requiring customers to sign up or take additional steps. Lalamove says the rollout comes at a time when more Filipinos are depending on couriers for holiday shipments and small businesses are relying on safe deliveries to keep their operations running.
Lalamove managing director Djon Nacario said, “Filipinos use Lalamove for all their delivery requirements, from business deliveries to family gifts, especially when the holiday season gets hectic. The automatic P20,000 insurance coverage applied to every Lalamove booking strengthens that trust by giving users built-in coverage through Pioneer Insurance.”
The policy includes accidental damage, loss in transit, and robbery or pilferage reported within 72 hours of pick-up, offering added assurance for entrepreneurs and online sellers who count on each completed trip.
The launch is part of Lalamove’s wider push for safety, which also includes facial recognition log-ins for partner drivers and its PadaLala 101 education campaign that encourages responsible booking through reminders such as “Double Check the Details” and “No Match, No Give.” Industry research has noted that reliability and safety are becoming key competitive factors for logistics providers in the Philippines, a trend reflected in Lalamove’s move to make insurance standard for all users.
The initiative builds on the company’s expanding partnership with Pioneer Insurance and KRM Re, which are working with Lalamove on future improvements to claims processes and customer support. Pioneer Insurance underwriting and claims head Armand Pesigan said, “This partnership is not just about working together. It’s about making things easier for our customers. By combining Lalamove’s speed with Pioneer Insurance’s dependability, we’re creating solutions that simplify claims and improve every customer experience.”
Nacario said the insurance rollout is part of a long-term plan to strengthen safety and trust on the platform. “This isn’t a one-off campaign,” he said. “It’s how we build reliability into what we do. Every update—whether in safety, speed, or protection—comes down to one goal: helping Filipinos move what matters with confidence.”
