ING Hubs Philippines marked significant growth in 2025, strengthening its position as one of ING’s key global capability centers. Country manager Hazel Zaide Delos Santos described the year as “defining,” citing major progress in digital transformation, talent development, and sustainability.
The hub expanded its automation efforts, reducing some process times from 30 minutes to seconds and piloting AI tools for content and data work. More than 5,200 employees completed 120 new training programs, while leadership and early-career initiatives widened the talent pipeline. Citizen-Led Automation enabled employees without coding backgrounds to build their own efficiency tools.
ING Hubs Philippines earned multiple awards, including Gold for Diversity, Equity & Inclusion at the HR Excellence Awards and Company of the Year at the PFIP Bahaghari Awards. It also secured its third Great Place to Work® certification and ranked among the Philippines’ Top 3 Graduate Employers. The hub’s 8.7 percent attrition rate remained well below the national GCC average.
The organization cut greenhouse gas emissions by 23.5 percent after shifting to 100 percent renewable energy. Employee initiatives diverted 8,900 kg of textile waste, planted over 20,000 trees, and supported community programs such as laptop donations and coastal cleanups. Its ESG tracking tool helped avoid or remove 1.17 million kg of CO.
ING Hubs Philippines is set to scale its capabilities further in risk, technology, and responsible GenAI adoption, guided by its strategy centered on People, Transformation, and Sustainability.
