Home Credit Philippines is calling on borrowers to communicate at the first sign of financial strain, underscoring that early coordination can prevent temporary setbacks from escalating into serious loan problems.
The consumer finance firm intensified its push for responsible lending and customer care, urging clients who anticipate difficulty in meeting their repayments to seek assistance immediately rather than wait for obligations to pile up.
At the center of this initiative is the company’s Payment Support Program, which offers tailored repayment arrangements for customers facing short-term financial challenges. The program is open to all borrowers and is designed to keep them financially stable throughout their loan term.
Customers grappling with medical expenses, employment changes, or unexpected family costs are encouraged to directly coordinate with company representatives to explore manageable repayment options.
The impact of early engagement is already evident. In 2025 alone, more than 30,000 customers tapped Home Credit’s payment support services — a surge that reflects growing awareness of the benefits of proactive communication in managing financial obligations.
“Behind every payment is effort and commitment,” said Wojciech Krotoszynski, Head of Collections at Home Credit Philippines. “Our role is to listen, understand our customers’ situations, and work with them to find solutions when circumstances change. When customers reach out early, we are better able to support them and help them stay on track.”
Home Credit emphasized that seeking assistance at the earliest stage can stop temporary disruptions from snowballing into long-term financial distress. Through flexible, time-bound repayment terms and structured coordination, borrowers can protect their credit standing while staying aligned with their broader financial goals.
Customers may inquire about available payment assistance through the company’s official website, customer support channels, or verified representatives.
As one of the country’s leading consumer finance providers, Home Credit Philippines reaffirmed its commitment to responsible borrowing, financial resilience, and accessible support — reinforcing the message that when challenges arise, early communication is key.
