The Government Service Insurance System (GSIS) announced that its mobile app, GSIS Touch, has reached over two million registered users, covering a large portion of its 2.7 million members and pensioners.
The state pension fund said this achievement highlights the success of its digital transformation, with 99.6 percent of its services now available online. Through the app, members can securely access key services, including emergency loans, without visiting GSIS offices.
“Reaching two million users shows that our digital-first strategy is working,” said GSIS president and general manager Wick Veloso. “Our members can now get the help they need anytime, anywhere, without waiting in line.”
Launched in 2020 amid the COVID-19 pandemic, GSIS Touch has grown from a basic self-service tool into an award-winning mobile platform offering 24/7, paperless access to services such as loan applications, claims filing, and real-time transaction tracking.
The app uses facial recognition technology for secure identity verification and offers a GSIS Digital ID, which replaces the physical UMID card for official transactions.
By mid-2025, most GSIS loan applications and service requests were already being processed through the app, significantly cutting paperwork and processing times—online enrollment alone was 77 percent faster.
GSIS Touch has earned both local and international recognition, including being a finalist at the 2025 World Pensions and Investments Excellence and Innovation Awards and receiving honors from the ASEAN Social Security Recognition Awards. GSIS also achieved a perfect 100% score in the 2025 Anti-Red Tape Authority (ARTA) Report Card Survey, underscoring its service excellence.
ARTA executive director Ernesto Perez praised GSIS’s reforms, calling it “proof that real reform is possible when service comes with heart.”
With a growing user base and widespread acclaim, GSIS Touch is now seen as a model for public sector innovation, showing how technology can make government services more efficient, transparent, and citizen-focused.
