The National Telecommunications Commission (NTC) has proposed new service quality benchmarks for data transmission industry participants under the Konektadong Pinoy Act to ensure new telecommunications entrants meet national connectivity standards.
Under the draft circular, companies must meet specific performance targets across all network segments, from international gateways to last-mile connections serving homes and businesses. For last-mile services, the NTC is proposing minimum average download and upload speeds of 50 Mbps, latency below 30 milliseconds, packet loss under 1 percent, jitter below 20 milliseconds, and service uptime exceeding 99 percent. Core network segments, including international gateways and backbone systems, will be required to meet stricter standards, including 99.9 percent uptime, latency below 10 milliseconds, and minimal data and signal loss.
Participants must comply within six months of the rules’ publication and notify the NTC when services in specific areas are ready for operation. Companies are also required to report scheduled maintenance at least 14 days in advance and disclose unplanned outages within 24 hours if these affect service quality.
The NTC will conduct quarterly monitoring, audits, and independent tests, with results published publicly. Firms that fail to meet the standards will be given time to address deficiencies, but continued non-compliance may lead to administrative penalties. For consumers, the proposed benchmarks aim to deliver faster speeds, more stable connections, and greater accountability from service providers.
