Regional insurtech Igloo is doubling down on artificial intelligence in 2026, accelerating its transformation into an AI-native company as it targets rapid expansion in the Philippines.
The Singapore-headquartered firm said it is rolling out intelligent capabilities aimed at elevating customer experience, speeding up claims processing, tightening fraud detection, and enabling data-driven product personalization. The push marks a strategic shift from digital enablement to AI embedded across its core operations.
“As part of our journey to becoming AI-native this year, you will see us rolling out AI features central to improving the customer experience for Filipino consumers,” said co-founder and chief executive officer Raunak Mehta. “Over the next two to three years, we expect rapid scale in the Philippines.”
Igloo’s AI roadmap is designed to improve operational efficiency for insurer partners while delivering faster claims resolution and more relevant, affordable protection products.
By automating claims assessment and strengthening fraud analytics, the company aims to reduce loss ratios and turnaround times—two persistent pressure points in emerging insurance markets.
The Philippines presents fertile ground. Insurance penetration remains relatively low, but digital adoption is high and growing. Igloo’s bet is that embedded insurance—integrated directly into banking, e-commerce, and consumer finance platforms—can bridge that gap at scale.
“In 2026, we look forward to working with more banks and consumer finance providers to advance financial inclusion and expand access to protection,” Mehta added.
Igloo has appointed Ramjit Lahiri as country head to help execute its growth strategy. Lahiri brings experience in scaling distribution and forging partnerships across the Philippine insurance and banking sectors.
The broader play for Igloo is to become AI-native early and position itself not just as a technology vendor, but as a data-driven growth engine for insurers seeking relevance in a rapidly digitizing Philippine market.
