Globe is rolling out a people-first approach to artificial intelligence adoption, equipping its workforce with the tools, training and support needed to thrive in an AI-enabled work environment. As AI reshapes the future of jobs, the company aims to boost staff capabilities so teams can work more efficiently, innovate faster and deliver greater value to both customers and the business.
“At Globe, we see AI as an enabler of human potential,” said Renato “Ato” Jiao, the company’s chief human resource officer. He noted that the goal is not just to adopt new technology, but to build employee confidence and skills so they can succeed alongside AI, which in turn improves customer experiences and business results.
Human Resources leads these efforts by integrating AI into learning, development and daily employee support. Staff can use an intelligent virtual assistant for faster HR services, follow structured learning paths to build AI knowledge at all levels, and access a centralized knowledge platform for policies and work resources. The company also offers data-driven mentoring programs and secure AI tools that automate routine tasks, freeing employees to focus on creative thinking, critical analysis and high-value work.
So far, more than 80 percent of Globe’s workforce can use AI productivity tools, and over 2,500 staff have finished AI training programs. Employees have created more than 30 custom AI solutions and bots for areas including procurement, quality checks, customer service and network management. Early results show 84 percent of staff report higher productivity, saving an average of three to four hours each week. Business gains include lower costs from automated quality audits, a procurement chatbot that handles 1,500 inquiries monthly, better customer engagement through personalized services, and network monitoring that spots 90 percent of faults and cuts repair time by 70 percent.
Globe aligns its strategy with global trends highlighted in the World Economic Forum’s Future of Jobs Report 2025, which notes most businesses will adopt AI by 2030 and will prioritize workforce upskilling. The company, recognized as a Great Place To Work®, emphasizes that technology delivers the best results when paired with human skill, and will continue building a culture of continuous learning to develop a resilient, future-ready organization.
