FedEx has added online duty and tax payments to its Philippine import platform, allowing customers to settle customs charges through cards, e-wallets, and bank transfers without logging in.
The new payment feature is integrated into the FedEx Import Tool (FiT), which consolidates customs documentation, clearance tracking, and shipment-related services on a single digital platform.
Available free to both FedEx account holders and non-account customers, FiT allows importers and consignees to submit customs documents electronically, monitor shipment and clearance status in real time, and download clearance records for compliance and recordkeeping.
The platform also sends SMS, email, and social media notifications when customers need to take action to prevent shipments from being held up at customs.
“The continued improvement of the FedEx Import Tool reflects our commitment to making cross-border shipping simpler through digital innovation,” said Garrick Thompson, managing director of FedEx Philippines.
The online payment option gives customers greater convenience and visibility over import shipments while helping businesses manage clearance requirements and keep supply chains moving, he added.
FiT is also available in Australia, New Zealand, Japan, South Korea, Singapore, Indonesia, Malaysia, and Thailand.
The enhancement forms part of FedEx’s broader digital shipping strategy, which includes FedEx Ship Manager and artificial intelligence-powered customs tools.
These include Customs AI, a chatbot that helps customers prepare more accurate product descriptions, and Harmonized Tariff Schedule Code Lookup, which uses machine learning to identify appropriate tariff classifications and help reduce documentation errors that can delay shipments.
