AirAsia Philippines and Cebu Pacific experienced operational disruptions on Friday due to a global Microsoft service outage.
“A global outage affecting Microsoft services has been confirmed by our partner, Navitaire. This outage is causing unexpected rebooting of machines, leading to some operational disruptions related to check-in processes and navigating the AirAsia MOVE app,” the budget airline said.
Microsoft is currently investigating the issue and has escalated the matter internally while also seeking external assistance to manage the situation effectively.
“AirAsia Philippines is closely monitoring the situation and is in constant communication with Navitaire and Microsoft. Our top priority is to minimize any impact on our guests and ensure that all systems are restored to full functionality as soon as possible,” AirAsia Communications and Public Affairs head and first officer, Steve Dailisan, said.
Meanwhile, Cebu Pacific acknowledged it is experiencing technical issues as of 3 PM Friday, reportedly related to technology provider CrowdStrike, which caused a global Microsoft system outage.
“This is a developing situation. The technical issue requires us to handle affected processes manually, potentially causing delays,” Cebu Pacific said.
“We are working closely with our teams to mitigate disruptions to our operations and will provide regular updates as the situation progresses. We appreciate your patience and understanding,” it added.
Cielo Villaluna, PAL spokesperson said “PAL is not affected.”
