GCash assured users that their accounts and funds remain safe following false reports of a data breach circulating online.
The mobile wallet service of Globe Telecom said there has been no breach, leak, or compromise in its systems. This statement came after a dark web post falsely claiming to sell GCash user data was deleted, confirming earlier assessments by both GCash and the Cybercrime Investigation and Coordinating Center (CICC) that the alleged leak was fake and involved recycled data from an unrelated incident.
DICT Secretary Henry Aguda said the government monitored the issue over the weekend and quickly issued public advisories. He praised GCash for working closely with authorities to verify the claim. “Based on our findings, the post is fake, and GCash remains secure,” Aguda said.
The dark web post was taken down on October 27, and Aguda reminded the public to stay cautious against online scams. “If you see data being sold online, don’t panic or share personal information. Always verify through legitimate sources,” he advised.
Cybersecurity experts backed the government’s findings. Scam Watch Pilipinas co-founder Art Samaniego explained that in dark web forums, credibility is key—once a user is exposed for posting fake data, their content is removed and they are banned.
GCash urged users to avoid spreading unverified information and rely only on official updates. The company also warned it will take legal action against those spreading false or malicious claims.
“Our commitment to customer safety and data security is absolute,” GCash said, thanking the DICT and CICC for their support in maintaining a secure digital finance ecosystem.
