The Securities and Exchange Commission (SEC) has rolled out an upgraded version of its online ticketing platform, iMessage, which now covers all SEC services and allows users to track their inquiries or complaints in real time.
The improved system centralizes the filing of questions, service requests, and complaints, giving the agency a more organized way to assign, monitor, and resolve tickets. Users can also directly communicate with the specific SEC office handling their case and upload supporting documents when needed.
SEC chairman Francis E. Lim said the upgrade is part of the agency’s efforts to simplify processes and improve the ease of doing business. He noted that the enhanced platform promotes transparency and helps ensure transactions are processed within set timelines.
To use iMessage, the public must log in through their eSECURE account, choose the service they need, and complete the online form. Ticket updates can be viewed under the “tickets” tab, where users can access the full history of their request.
The system is available for services offered at the SEC’s main office in Makati and all regional and extension offices nationwide, including Baguio, Cebu, Davao, Iloilo, and others.
