Rizal Commercial Banking Corporation (RCBC), the country’s sixth-largest lender by assets, has strengthened its standing as a global digital banking innovator after securing two major wins at the Digital CX Awards 2026, organized by The Digital Banker.
The bank received the “Excellence in Next Gen Customer Satisfaction Philippines” and “Best Customer Experience via Mobile and Internet Banking Philippines” awards, highlighting RCBC’s continued push to deliver transformative, customer-centric, and inclusive digital banking services.
At the center of the recognition is RCBC Pulz, the bank’s flagship digital banking platform that has evolved into an integrated financial ecosystem for Filipinos worldwide.
“Through RCBC Pulz, the Bank has redefined digital banking for global Filipinos with a seamless, one-tap platform that unifies remittances, USD virtual accounts, lending, investments, and everyday payments into a single experience,” The Digital Banker said.
The organization also recognized RCBC’s innovations in borderless onboarding, real-time transactions, and AI-powered capabilities, citing the bank’s efforts to improve accessibility, personalization, security, and financial inclusion.
Among RCBC’s notable initiatives is the rollout of US Virtual Accounts, allowing freelancers, virtual assistants, overseas Filipinos, and remittance recipients to receive US dollars directly through RCBC Pulz without requiring a US address or Social Security number.
The bank has likewise expanded its Banking-as-a-Service capabilities through partnerships such as the PalaSave savings program within PalawanPay powered by RCBC DiskarTech, extending digital banking access to underserved Filipinos nationwide.
RCBC Executive Vice President and Chief Innovation and Inclusion Officer Lito Villanueva said the awards affirm the bank’s vision of delivering inclusive and transformative banking solutions, while RCBC President and CEO Reggie Cariaso said the recognition reflects the organization’s commitment to customer-focused innovation.
