Communications & Technology

Artificial intelligence is helping Philippine contact center and business process management (CC-BPM) firms generate more revenue per worker, but a persistent shortage of skilled talent is emerging as the industry's biggest constraint to growth, according to the Customer Experience Association of the Philippines (CXAP).

Artificial intelligence is rapidly emerging as a major cybersecurity challenge for Philippine enterprises, with experts warning that organizations must overhaul traditional defenses as cybercriminals increasingly deploy AI-driven attacks.

Globe AT HOME is rolling out community-based broadband centers across the Visayas region to make reliable home internet more accessible and easier to avail for local households. These new facilities are set up directly within barangays, solving a common challenge for families who previously had to travel far to get information, apply for services, or receive assistance with their internet connection needs.

The Philippines' intellectual property rulebook was written when dial-up internet was still a novelty. Nearly three decades later, regulators say the law is showing its age.

GCash will complete its transition from SMS-based one-time passwords (OTPs) to in-app authentication by June 22, marking a major cybersecurity upgrade aimed at protecting millions of users from phishing attacks and online fraud.