DigiPlus Interactive Corp. is sharpening its focus on efficiency as it looks to 2026, fresh from a year of major gains in customer service across its digital entertainment platforms BingoPlus, ArenaPlus, and GameZone.
After heavy investments in 2025, the company is now shifting from expansion to optimization—streamlining workflows, speeding up response times, and delivering more personalized support through smarter processes and the responsible use of technology. The aim is clear: build a customer service model that is scalable, intuitive, and ready for the next phase of growth.
Customer care has been a major pillar of DigiPlus’ operations. Its 24/7 support network is now backed by a 450-strong workforce, following sustained hiring, intensive training programs, and the rollout of strict service standards.
According to Customer Service Director Carlos Feliciano, the focus is on simplicity and speed without sacrificing the human touch. “By designing a scalable, future-ready framework and streamlining processes for simplicity and speed, we aim to make support effortless and intuitive,” he said.
Training was a standout priority in 2025. The customer service team logged more than 87,000 training hours under an upgraded learning framework that blends foundational instruction with hands-on, guided experience.
Rather than scripted interactions, the approach emphasizes human-centered service—encouraging meaningful conversations and faster resolution within the broader customer journey.
Responsible Gaming remains embedded in operations. Support teams receive dedicated training to identify potential gaming-related risks and guide users toward safeguards such as deposit limits, time controls, and self-exclusion features.
Customers who need additional help may also be referred to external well-being resources.
As DigiPlus heads into 2026, the message is consistent: efficiency is the next frontier, built on a year of deep investment in people, processes, and responsible digital entertainment.
