Maya has stepped up its cybersecurity framework, placing greater control directly in users’ hands to help protect their accounts.
Through built-in app tools, Maya customers can instantly freeze or unfreeze their cards and adjust usage settings at any time, putting immediate account management power right at their fingertips. Complementing these user-controlled features are background safeguards including biometric authentication and active fraud monitoring, while Maya credit cards add another security layer through dynamic CVVs for online transactions.
Beyond in-app protections, the digital financial services provider maintains close collaboration with key regulators and law enforcement bodies, including the Bangko Sentral ng Pilipinas (BSP), the DICT Cybercrime Investigation and Coordinating Center (CICC), the Department of Justice (DOJ), and the Philippine National Police (PNP).
Kristoffer Rada, Maya’s head of corporate affairs, noted these measures reflect a fundamental shift in how cybersecurity supports consumer trust. “For us in Maya, cybersecurity is not some back-office product, it’s really part of the product,” Rada said. He emphasized that as more people rely on digital financial services daily, upholding trust becomes a shared responsibility across financial institutions, regulators, government, and the broader digital ecosystem.
Rada stressed that cybersecurity policy must balance robust safeguards and clear accountability with the flexibility to keep pace with rapidly evolving technology and risks. He argued focus should extend beyond mere compliance with individual rules, prioritizing real-world outcomes: protecting customers, keeping services running, strengthening accountability, and building capacity to respond and recover when incidents occur.
“Technology evolves so fast. The rules that apply this year may no longer be applicable and could become archaic in five years,” Rada said. He noted that while technology changes, the underlying risks remain consistent, calling for technology-neutral, risk-based standards that stay relevant amid innovation. Such frameworks, he added, depend on closer coordination between government and industry.
Cyber risks now span banking supervision, data privacy, telecommunications, consumer protection, and law enforcement — making timely information sharing, coordinated scam prevention, and clear regulatory expectations ever more critical. “Cyber threats do not stop at the boundaries of one company, one regulator or one country,” Rada added. “The stronger the coordination across the ecosystem, the better we can protect customers and maintain confidence in digital services.”
