Cebu Pacific on Monday bared rolling out several measures enhancing passenger experience at the Ninoy Aquino International Airport Terminal 3 (NAIA T3) ahead of the All Saints’ Day holiday.
“Cebu Pacific is focused on ensuring the safety and comfort of our passengers, especially during peak travel periods. We are committed to improve our services at NAIA T3 so that our customers can travel more conveniently and reach their destinations with ease,” Lei Apostol, CEB vice president for Customer Service Operations, said.
International passengers bound for non-visa destinations may start using the kiosks near Aisle E to complete their check-in process. They only need to scan the barcode from their itinerary receipt or enter their booking reference number. Passports can also be scanned through the kiosk for verification.
Previously, international passengers needed to check-in at the counter to verify their travel documents before printing their boarding pass.
Passengers with no check-in bags may go straight to the boarding gate after they have their boarding passes printed. Other travel documents that need further verification may be checked at the bag drop counters.
Manila International Airport Authority (MIAA) officer-in-charge Brian Andersen Co lauded CEB’s efforts to improve passenger experience at NAIA T3.
“MIAA and Cebu Pacific are working closely with each other to ensure a seamless experience for the riding public. These initiatives are in line with our overall goal to make traveling easier and more enjoyable to passengers passing through NAIA,” said Co.
Cebu Pacific currently flies to 35 domestic and 25 international destinations spanning across Asia, Australia and the Middle East.
