The New NAIA Infra Corp. (NNIC) is investigating reports of alleged unfair treatment toward baggage porters at the Ninoy Aquino International Airport (NAIA), who are employed by a third-party service provider. This follows complaints that the service provider, which handles baggage porterage and retrieval, has been mistreating its workers.
The Manila International Airport Authority (MIAA) renewed the service provider’s contract in 2022, which is set to remain effective for three years. Despite the provider’s independent status, NNIC, which assumed operations at NAIA on 14 September 2024, emphasized its commitment to ensuring that all airport workers are treated fairly, regardless of their direct employment status.
“These porters are not directly employed by NNIC, but we take these complaints seriously,” a spokesperson for NNIC said. “As the airport operator, we have a responsibility to maintain standards and ensure that all service providers treat their employees fairly, respect their rights, and comply with labor laws.”
Since taking over operations at NAIA, NNIC has focused on improving conditions for workers within its direct employ, offering better compensation and implementing policies aimed at fostering fairness, professionalism, and accountability.
“We want to create a workplace that reflects our vision of a modern, efficient airport, where personnel and travelers alike can benefit from an atmosphere of fairness, respect, professionalism, and accountability,” the company added.
NNIC’s commitment to transparency and fair labor practices marks a new chapter in the modernization of NAIA, as the company works to improve both the working conditions and passenger experience at the airport.
