Homegrown motorcycle taxi company MOVE IT has launched the ‘Malasakit sa Biyahe’ Safety and Protection Program, a multi-pronged initiative focused on key safety elements such as skills assessment and development, technology and report mechanisms, and rider and vehicle roadworthiness. The program is part of its commitment to provide safe and secure transportation to its passengers and rider-partners.
MOVE IT general manager Wayne Jacinto said: “Bilang isa sa mga participants ng motorcycle taxi pilot study, isang napakahalagang aspeto ng aming serbisyo sa MOVE IT ang kaligtasan – hindi lamang ng aming mga pasahero kundi pati ng bawat kuya at ate ng kalsada. Hindi lamang po pangako ang ‘kaligtasan’ para sa amin; bagkus ito ay bahagi na ng aming prinsipyo. Kaya patuloy ang ating pagpapalawig ng mga programa, alituntunin at tech features upang mas mapaigting ang kaligtasan ng ating bawat biyahe. Malayo na ang ating narating pagdating dito at patuloy pa tayong mag-iimprove para sa bawat pasaherong patuloy na nagtitiwala at tumatangkilik sa aming serbisyo, at maging sa mga riders na umaasa sa MOVE IT para sa kanilang pang-araw-araw na kabuhayan.”
Foundational to the safety and security principle of MOVE IT is the assessment and development of the skillset of its rider network. Before onboarding, every aspiring MOVE IT rider-partner undergoes a rigorous identification; and skills and vehicular roadworthiness assessment process. Rider-partners are now also required to do a mandatory annual retraining and vehicle inspection.
MOVE IT has also partnered with organizations and agencies in the implementation of capacity-building programs. These sessions cover topics such as road safety, passenger handling, and vehicle maintenance. The moto-taxi platform has sealed partnerships with MMDA, the Philippine National Police, and CEMEX in the pursuit of these programs.
MOVE IT also recently announced its very first MOVE IT Kaligtasan Center located at the MOVE IT-Grab Warehouse in Marikina. This is a facility for skills development and assessment activities and will soon evolve to house dedicated help desks for rider and passenger concerns – effectively growing MOVE IT’s multi-channel help centers and consumer assistance channels. The homegrown moto-taxi platform is set to establish more Kaligtasan Centers in different cities in 2024.
To ensure access to its educational curricula, MOVE IT offers its rider partners access to its very own MOVE IT Academy – an in-app online learning platform featuring safety-focused e-learning content. As of March 2024, 150,000 safety courses on MOVE IT Academy have been completed by rider-partners.
MOVE IT, with its strategic partnership with leading superapp Grab, has pioneered several in-app features for passengers and its rider-partners geared at ensuring their safety and security on the road. With these user-friendly and readily accessible features, riders and passengers can go through rides with an extra layer of safety and added confidence.
* Share My Ride: This feature allows riders and passengers to share their live location with colleagues and loved ones for easy tracking. A Share My Ride link can be disseminated by the user via different messaging apps and platforms.
* Emergency SOS Button: This feature promptly connects users with local authorities and law enforcement, guaranteeing immediate response and assistance when required.
* Manage Emergency Contacts: An exclusive feature on MOVE IT, this functionality allows users to store multiple family and emergency contacts for easy access and speed dial during emergencies.Passengers also have access to the reporting mechanism ‘Report an Issue’ via the Activity Tab. Passengers only need to click the specific transaction they wish to file a report on and indicate the necessary details of their concern. On the driver app, a ‘Passenger Rating’ feature allows rider-partners to rate and provide feedback on the conduct of the passenger. Through this feature, MOVE IT can investigate any reported misconduct by some passengers and assist riders accordingly.
MOVE IT has also established ‘Ka-MOVE IT Emergency Responders’ – a league of MOVE IT riders trained by the platform and the Philippine Red Cross to conduct basic first aid and situation assessment. Connected via various communication channels, the Emergency Responders serve as MOVE IT’s invaluable on-the-road assets when incidents happen, therefore exponentially growing the capacity of the platform to conduct immediate aid to all concerned.
Passengers and riders are also encouraged to contact the 24/7 MOVE IT Safety Hotline at 02-8883-7109 for any incidents encountered on the road.
