Globe Business has achieved full International Organization for Standardization (ISO) certification for its customer experience and service operations, setting a new benchmark for reliability, security, and quality in the country’s business-to-business (B2B) sector.
The certification now covers the company’s entire Customer Experience Management (CXM) organization, integrating global service standards across technical infrastructure and all aftersales touchpoints. These include analytics, service management, process development, and customer feedback systems.
According to KD Dizon, the milestone demonstrates the company’s commitment to consistent, high-quality service for enterprise partners. He said aligning aftersales operations under a global framework strengthens operational discipline and builds trust among businesses relying on Globe’s digital services.
For more than a decade, Globe Business has maintained ISO-certified technical support operations. The latest milestone expands those standards to every customer interaction—from technical troubleshooting to billing support—amid growing demand for stronger data security and reliable digital services.
Industries such as banking, finance, energy, and logistics increasingly require service providers that comply with global standards to reduce cybersecurity and third-party risks. Globe Business said the certification helps enterprise clients shorten vendor risk assessments and speed up procurement processes.
The company also retained ISO certifications for its data center operations, reinforcing business continuity and operational resilience.
Under the updated framework, all aftersales services comply with ISO 9001 and ISO 20000-1. Meanwhile, Globe Data Centers continue to hold triple certification, including ISO 27001.
Globe Business said the unified certification framework improves transparency and strengthens trust with enterprise clients by meeting global compliance and audit requirements from the start.
