More than 3,500 households here are now experiencing better water service after the San Jose del Monte City’s new interim operator, Metro Pacific Bulacan Water (MPBW), stepped in to repair broken pipes and clear clogged water lines.
The company took over operations on June 5, 2026, under a two-month agreement with the city government. Within its first two weeks, MPBW repaired 29 pipeline leaks, tackling major infrastructure issues left behind by the previous operator’s eight-year management.
The quick repairs have directly improved daily life across several neighborhoods. In Harmony Hills Subdivision, 24-hour water supply was successfully restored for 507 homes. In Dela Costa Homes 3 within Barangay Graceville, water availability increased up to 20 hours daily for 450 homes, while 1,205 households in Barangay Gumaoc saw their water availability increase up to 16 hours daily. Additionally, 1,386 households in Phase 5 of Towerville, Minuyan benefited from improved supply following the repair of a major transmission line.
“The results of the initial repairs are encouraging, but we recognize that restoring the distribution network will take time,” said Andrew Pangilinan, president and CEO of Metro Pacific Water (MPW). “These problems accumulated over nearly a decade… nevertheless, the repairs completed so far represent a significant first step.”
A technical audit by MPW and the city government revealed severe neglect by the former provider. Investigators found that only 10 out of the city’s 37 water pumping stations were actually working. Furthermore, the audit uncovered unsafe water treatment practices and a massive raw water leak that was wasting an estimated ₱150,000 monthly in paid bulk water.
MPBW has started implementing proper treatment protocols to ensure the water matches the Philippine National Standards for Drinking Water. They have also begun fixing faulty water meters after residents complained about inaccurate, high bills.
While permanent fixes are underway, MPBW has expanded the city’s free water delivery services. By adding 12 new water trucks to the existing fleet of 22, a total of 34 tankers are now delivering clean water to roughly 600 families daily across 62 barangays.
The company is currently assessing the city’s pipelines and pumping stations to plan long-term investments that will permanently stabilize San Jose del Monte’s water system.
