The Energy Regulatory Commission (ERC) said it is working to better address public worries over electricity costs and concerns about inaccurate monthly bills, amid widespread complaints from consumers.
Speaking at the launch of the first phase of the MTerra Solar Power Project in Pangasinan, ERC chairman Francis Saturnino Juan acknowledged that rates have risen over recent months, noting that many complaints stem from incorrect meter readings or faulty equipment, and confirmed the agency responds to all submissions it receives. Juan added that complaints shared only on social media can be difficult to process, and that while he does not currently use platforms like TikTok, any concerns officially brought to the ERC’s attention will be acted on. He also said the ERC routinely orders power providers not to disconnect customers while issues related to billing or meters are under review, and that expanding local power generation capacity is the long-term solution to bring down costs.
Meanwhile, the Power for People Coalition (P4P) has called on the ERC to immediately investigate reports of questionable electricity readings, conduct a full audit of Meralco’s billing procedures, and apply penalties if violations are found. The group also urged the ERC to extend its existing no-disconnection policy beyond its scheduled end next month, and to pause all planned rate increases, saying current economic pressures driven by the global energy crisis and continued dependence on fossil fuels mean temporary protection is no longer sufficient to support households. Juan confirmed that the commission will discuss and decide on extending the no-disconnection measure during its next official meeting. As the primary quasi-judicial regulator for the sector, the ERC holds authority over all matters and proposals that shape electricity pricing across the Philippines.
