Globe Telecom Inc. on Tuesday reported a sharp 73.7 percent drop in bank-related spam and scam SMS in 2023.
The Ayala-led telco intercepted 21.9 million such messages last year, far fewer than 83.39 million messages blocked the previous year.
Globe earlier forged anti-fraud pacts with the Bankers Association of the Philippines (BAP) which counts 45 major banks and various individual players in the finance sector, enabling a vigorous and timely data and intelligence-sharing that align with efforts preventing fraud more effectively.
“This milestone not only highlights our commitment to combating financial fraud but also encourages us to continuously enhance our security measures for the protection of our customers,” said Anton Bonifacio, chief information security officer at Globe.
Globe has invested about USD20 million to enhance its spam and scam SMS detection and blocking system and operates a round-the-clock security operations center to filter out unwanted messages, including app-to-person and person-to-person SMS from international and domestic sources.
“Despite facing certain limitations, our dedication to customer protection remains unwavering,” said Bonifacio. “The fight against fraud requires a unified approach as it affects everyone. Alongside utilizing cutting-edge technology, we are committed to strengthening our alliances with key stakeholders and escalating our efforts to combat these fraudulent activities.”
