GoTyme Bank, the country’s fastest-growing bank, has achieved recognition in the latest Net Promoter Score (NPS) and Customer Experience (CX) index surveys conducted by Forrester, ranking as the “most-loved” and most-recommended bank in the country.
In the second quarter of 2024, GoTyme Bank secured an impressive NPS score of 76, significantly higher than the industry average of 58, establishing an 18-point lead over the nearest competitor. It also led the CX rankings with a score of 87, outperforming traditional giants such as BPI and BDO.
Forrester’s findings highlight GoTyme’s focus on emotional connections with customers, which has driven loyalty in a highly automated financial landscape.
The bank’s community-oriented initiatives, like distributing GoTyme merchandise to loyal customers, complement its commitment to seamless banking experiences.
With over four million customers gained in just 21 months, GoTyme Bank exemplifies the effectiveness of a customer-first approach, blending technology with personalized service.
