Effective immediately, the initiative provides financial protection for eligible users by covering player wallets and balances of up to P1 million—without requiring customers to purchase a separate policy. DigiPlus said the move sets a new benchmark for consumer protection in the Philippine online gaming industry.
“This is a first for the sector, and we’re proud to lead the way,” said DigiPlus Chairman Eusebio H. Tanco. “With this surety bond, our players can game with confidence, knowing their funds are safeguarded.”
To qualify, users must be eKYC-verified, have made at least one successful deposit, and remain in good standing within the platform. Once verified, coverage applies automatically across BingoPlus, ArenaPlus, and GameZone.
The partnership underscores DigiPlus’ growing focus on customer security and regulatory compliance, adding to existing services such as 24/7 customer support and a nationwide network of over 130 BingoPlus physical locations.
PhilFirst, the country’s oldest domestic insurance provider, brings decades of underwriting experience to the program. The surety bond model offers an added layer of security amid rising consumer expectations and industry scrutiny.
The program’s rollout is seen as a proactive step in strengthening player trust in the evolving online gaming space—blending entertainment with financial assurance in a highly competitive market.
