MediCard has launched MedGo, a digital healthcare platform designed to streamline member services, with automated processing reducing approval times for certain medical authorizations to less than three seconds.
The app brings together medical authorizations, doctor appointments, benefit verification and reimbursement tracking, targeting administrative delays that can complicate access to consultations, diagnostic tests and other healthcare services.
For eligible transactions, automated Letters of Authorization (LOAs) can be processed in under three seconds, according to MediCard. The improvement applies to qualifying requests, rather than necessarily covering all medical approvals or treatment procedures.
Members can also file reimbursement claims, upload supporting documents and track payment status digitally, reducing the need to navigate separate systems for routine administrative tasks.
“People don’t think about healthcare as merely a series of digital transactions. They simply want to get an appointment, see a doctor, get tests done, or be reimbursed for a service without added complexity,” MediCard CEO Julian Mengual said.
The launch comes against a backdrop of delayed healthcare decisions among Filipino consumers. AIA Philippines’ 2026 Rethink Healthy study found that 70% of Filipinos reject a passive approach to physical health, while 83% take action only after a personal or family health crisis.
“Convenience can determine whether someone acts on a health need or puts it off,” Mengual said.
Beyond authorizations and claims, MedGo offers digital membership identification, access to online consultations and tools for finding accredited healthcare providers. These features are intended to make routine healthcare transactions more accessible through a single platform.
The initiative also supports AIA Philippines’ broader healthcare strategy following its acquisition of MediCard in 2023, bringing the health maintenance organization into its integrated healthcare business.
MediCard said MedGo is designed to complement, rather than replace, its physical clinics and nationwide network of healthcare providers.
The platform’s impact will ultimately depend on adoption among members, the range of transactions eligible for automated processing and the reliability of its digital services. While faster approvals could remove one administrative barrier to care, they do not by themselves address other obstacles, including healthcare costs and the availability of medical services.
