Maynilad Water Services Inc. said it will abide by the decision of the Metropolitan Waterworks and Sewerage Services-Regulatory Office (MWSS-RO) to refund Caloocan City residents who experienced water quality issues.
The regulator, at a public information drive in Caloocan, said a penalty of P2.04 million had been slapped against Maynilad translating to a rebate of P530.69 for 3,841 customers in Caloocan impacted by 21 days of water quality issues.
Maynilad said the issue had been resolved and gave assurance against its recurrence.
“We want to assure our customers that these incidents were promptly addressed and resolved. In response, we have implemented enhanced process interventions, including intensified pipe flushing, accelerated pipe replacements, and expedited leak repairs and closure of illegal connections,” Maynilad said, in a statement.
According to Maynilad, it continues to take proactive measures to ensure the reliability and safety of services and works closely with the MWSS-RO and the Department of Health in monitoring the quality of water distributed to customers.
MWSS-RO also announced a separate public information drive to resolve similar issues reported by Maynilad customers in Imus, Cavite.
Maynilad is the largest private water concessionaire in the Philippines serving the cities of Manila, Quezon City, Makati, Caloocan, Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas and Malabon as well as the cities of Cavite, Bacoor and Imus, and the towns of Kawit, Noveleta and Rosario in Cavite Province.
