The Department of Information and Communications Technology (DICT) reported Thursday that complaints against courier services have fallen by nearly 88 percent over six months, thanks to its Oplan Bantay Padala initiative.
Data shows complaints regarding Private Express and Messengerial Delivery Services (PEMEDES) declined steadily from 1,210 in January to just 151 as of June 23. This improvement follows reforms that simplified complaint filing, increased regulatory oversight, and raised service provider accountability.
To maintain progress, the DICT launched Phase 2 of the PEMEDES Licensing Portal on June 23, 2026. The upgrade adds better digital identity checks, automated processes, and stronger monitoring for riders and operators.
“Digitization makes compliance easier for couriers while building public trust,” said DICT Undersecretary Faye M. Condez-de Sagon. “We are creating a system that supports both workers and consumers.”
Consumers now enjoy faster resolution of issues such as delayed, lost, or damaged parcels, while businesses and families gain more confidence in online transactions. For riders and operators, the updated system cuts red tape and provides secure digital credentials, supporting the growth of a safer, more reliable delivery sector and digital economy.
