Etiqa Philippines paid out P3.8 billion in insurance claims in 2025 and disbursed more than P600 million to healthcare providers, underscoring efforts to strengthen customer trust and reinforce its position in the country’s competitive insurance industry.
The insurer said the payouts helped ensure uninterrupted access to healthcare services across its network of more than 1,500 accredited hospitals and clinics nationwide while improving customer satisfaction and provider confidence.
The figures come as insurance companies face increasing pressure to demonstrate reliability through faster claims processing and stronger healthcare partnerships amid rising medical costs and growing demand for health protection products.
“Trust is earned through action,” said Etiqa Philippines president and chief executive officer Anthony Bernabe. “Every claim paid, every provider partnership strengthened, and every service improvement reflects our commitment to reliability and care for customers and healthcare partners.”
The company said its claims performance highlights the role of insurers in providing financial protection during medical emergencies and other unexpected life events, when customers rely on their providers to deliver on policy commitments.
Etiqa Philippines is backed by the Maybank Group, one of Southeast Asia’s largest financial services institutions, giving the insurer access to regional expertise and financial resources that support its operations and expansion plans.
Beyond claims payments, the company has been pursuing service improvements aimed at enhancing customer experience and strengthening relationships with healthcare providers, a key component of its long-term growth strategy.
Industry observers note that timely claims settlements and stable provider relationships have become important differentiators in the insurance sector, where customer trust is often shaped by actual service delivery rather than product offerings alone.
Etiqa Philippines said it remains focused on transforming its operations, deepening healthcare partnerships and sustaining growth through greater accountability, reliability and service excellence.
The insurer’s latest payout figures signal a continuing push to translate financial strength into tangible support for policyholders and healthcare partners across the country.
