Salmon, one of the country’s leading fintech applications, has strengthened its security infrastructure to address the growing complexity of fraud threats in the Philippines. Unlike many financial platforms that typically respond to fraud only after harm has occurred, Salmon has developed security systems designed to operate in the background and prevent unauthorized activity before it can take place.
Co-founder Raffy Montemayor said the company’s approach shifts the focus from reactive measures to proactive protection. Users benefit from multiple layers of security, including real-time visibility into all devices linked to their accounts, with details such as device model, location and last access time. Customers can immediately end any suspicious session directly through the app, while their primary device is clearly marked to avoid accidental lockouts. They also have full insight into where their card is being used and can restrict transactions as needed to maintain control over their accounts.
Additional features include instant card management, allowing users to freeze or block their card instantly if it is lost or compromised. One-time virtual cards are also available for online purchases, ensuring that primary account details remain secure and reducing the risk of card-related fraud. Salmon actively detects malicious applications that attempt to intercept data and verification codes, notifying users or restricting activity based on risk level while guiding them to remove harmful software.
The platform has also enhanced verification protocols to address account takeover scams that often target one-time passwords (OTPs). Sensitive actions such as fund transfers require live facial authentication rather than relying solely on OTPs, meaning intercepted codes alone cannot enable unauthorized transactions or account access. When high-risk activity is detected, users receive immediate in-app notifications to review details and either confirm or report the transaction within minutes, without the need for phone calls or branch visits.
Complementing these technical measures is a 24/7 human anti-fraud support team that assists customers with any concerns. For more complex cases, dedicated investigators help users document incidents and coordinate necessary regulatory or legal steps. Salmon notes that as digital scams continue to evolve, effective fintech security must remain centered on preventing threats rather than only addressing their consequences.
