The Department of Information and Communications Technology said Friday it started to monitor online applications and platforms, including government apps and business platforms like Lazada and Shoppee, to ensure consumer protection and efficient service.
Identified as Consumer Application Monitoring Systems, it is an initiative of the Cybercrime Investigation and Coordinating Center, an attached agency of the DICT. CICC will also be in charge of the project implementation.
“This will be a useful tool to identify the performance and the problem with government applications,” said DICT Secretary Ivan Uy. He said people often blame poor online services to connectivity although sometimes the problems are in the applications.
CICC Executive Director Alexander K. Ramos said the platform will help in educating the public. “It’s not a warning, but rather it’s a tool. Our objective is to educate the public,” said Ramos. “People should understand we are not here to put down or to put up anyone. And, you know, we are here for the public to understand that there are options,” he added.
The consumer monitoring systems will be deployed in 100 city locations nationwide, including one at the National Cybercrime Hub.
Through the CAMS platform, consumers can identify in real time which applications are performing well. Private companies and government agencies using applications can also identify in real time the performance of their application and improve their services.
Ramos also said that CICC will release to the public regularly the result of their monitoring of applications.
“Definitely all the popular apps will be monitored here as part of the consumer protection of CICC. We are going to monitor the performance up until the public gets their money’s worth,” he said.
The project is in collaboration with Mozark Pte Ltd., a leading digital company with offices in Singapore and in the Philippines.
